Terms & Conditions
L’ETO CAFFE is a trading name for UKCAKE LTD (Reg No: 09469152).
Registered Office: Unit 6, 2 Linford street, London, SW8 4AB
Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. Orders are subject to availability. We will not be legally bound by any factual or typographical errors on the website or other promotional material. Before you place an order you should read these terms and conditions carefully as they contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.
By placing an order you confirm that you are the person referred to in the Billing details. Acceptance of an order placed by you online and the completion of the contract between you and L’ETO CAFFE will take place when your order is dispatched, unless you have cancelled the order in accordance with our Returns & Refunds procedures below.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Read more about our cookies policy HERE.
Collection and Delivery
Purchased items can be delivered within Central London or collected from our six branches.
We aim to deliver all orders on the date requested. In the unlikely event of a system fault or delays, we will inform you and offer an alternative delivery date. If you order more than one item, we may send them in multiple deliveries at no additional charge. Our standard delivery charges calculated to compensate cost of fuel.
Please note that the pick-up of your order from the branches will be available from the opening time on the day you specified for the collection.
All deliveries across London will be done during morning/afternoon (prior 2pm) and cannot be delivered at the specific time after midday.
Once the cake(s) has been collected/delivered it becomes a customer's responsibility. L'ETO will not refund if any cosmetic damage caused by carelessness. You must transport your cake on a non-slip flat surface in horizontal position. The cake should be kept out of sunlight in a cool dry place, preferably in a fridge.
If you have any further queries regarding delivery, please contact our head office on 02036217700 or email [email protected] quoting your name and order number.
Returns & Refunds
If you are not completely satisfied with your purchase, contact our head office on 02036217700 or [email protected] within 24 hours of delivery and explain the why you are not satisfied. We will exchange, replace or refund the item price.
If you have arranged to collect from one of our branches (no delivery charge), the cake will be available from the opening time of the selected branch on a specified date. We will hold the cake for you until the end of its shelf-life, when it will be discarded. It is your responsibility to collect a cake (as specified in order notification). If the cake has not been collected from the branch on a day selected L'ETO reserves the right not to issue a refund.
Please contact [email protected] quoting your name and order number if you wish to cancel your order. Please make sure you have given sufficient notice as processed order cannot be cancelled and you will not be refunded.
In order to receive a refund for L’ETO plates/dishes/containers customer must return them to a branch in original condition within two months from the purchase date.
As soon as the plates have been returned, you should e-mail [email protected] quoting your name/order number and requesting a refund.
None of the above affects your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection Regulations.